Returns Policy

Returns 

We want you to adore your purchase from us, but we understand that sometimes it may not be the perfect fit.

To start your return please contact us here to see what we can do. 

You have 14 days to return starting from the date that your order was delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

If the items you’ve received are not in perfect condition or damaged in any way, please let us know immediately so that we can make it right. Photographic evidence of such issues would be helpful in the refund/ replacement process.


Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

Your refund will be processed within 5-7 working days and is subject to a restocking fee (£4.50) which will be deducted from your refund. 

Exchanges 
Exchanges for the UK can be requested if products are faulty or damaged and fall within the 14 day period by sending us an email at hello@bloomandbond.uk

We only replace overseas items if they are defective or damaged. 


Shipping

To return your product, you should first email us to confirm return and enclose your order number in your return parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

General

How do I get in touch if I have any questions or issues?

We would love to hear from you!

Get in touch with any questions / issues you may have on hello@bloomandbond.uk.

You can also get in touch on Instagram @bloom_and_bond.

How do I subscribe to emails?

Join the community today!

To sign up, simply click here and you will be the first to hear about any product updates or offers. We love to keep a close-knit community with like-minded parents so you can also join us on our Instagram page @bloom_and_bond where we offer regular tips and facts about the latest in science-based play!

How do I unsubscribe to emails?

We will be sad to see you go but always here when you need us. You can unsubscribe at any time by pressing the link at the bottom of your emails.

Orders, Shipping, Returns & Refunds

When will my order arrive?

We always try to ship orders within 1-2 business after we receive your order. If you are based in the UK, it should then take another 3-5 business days for order to get
to you. For international shipping see below.

How much is shipping?

We are currently offering free shipping for all orders.

Do you offer international shipping?

Yes. Please note - international orders may be required to pay tax & duties on the import of the play packs.

What are the refund and exchange policies?

Our aim is for you to be fully satisfied with your bloom & bond play packs. You will have 14 days after delivery to return or exchange your play packs. Please note the products returned must be kept in original packaging and unused. Click here to read our full Returns Policy.

Product Information

Who are the experts behind the bloom & bond play packs?

Our team of experts is led by Julia MSc, GMBPsS, INHC, who is an active child development therapist, consultant, and coach. Our diverse team consists of parents, teachers, and health experts who are knowledgeable in the field of child development and collaborate to stay updated with the latest research and practices.

Are the bloom & bond play packs safe for my baby?

We prioritise sourcing our products from non-toxic materials, ensuring they adhere to CE standards and are suitable for your child's developmental stage. However, it is essential for the caregiver to assume the ultimate responsibility for their child's well-being.

Please carefully read the safety warning of each toy and ensure supervision at all times during your child's interaction with the items.

What ages are the bloom & bond play packs suitable for?

Our Play Packs are designed to cater to children's developmental stages. Currently, we offer 3 different variations to choose from:

  • Sprouts (0+) ranging from birth-1 year
  • Tots (1+) ranging from ages 1-2
  • Charmers (2+) ranging from ages 2-3

All the age ranges provided are estimates, as toys often adapt and grow with your child, allowing them to be used beyond those specific ranges.

In addition, we understand that every child has a unique developmental journey and may reach their milestones at different times. That is why our packs cater to a wide range of each od the developmental stages.

Where are bloom & bond play packs made?

We have hand-selected toys from various places around the world, based on their production ethics and materials, developmental support and play variation. Our toys have been designed in Europe and the USA, and made in Europe and Asia.

Do you offer additional guidance on how to play with my baby?

One of the distinguishing features of our Play Packs is the inclusion of a Play Guide. These guides are written by an experienced practicing Child Development Therapist and provide a range of different ways to interact with the toys.

Additionally, check out our Instagram page @bloom_and_bond where we offer regular tips and facts about the latest in science-based play!

Can I travel with bloom & bond play packs?

Absolutely! Our Play Packs contain specially-selected items that perfectly fit into the bonus eco backpack, allowing you to easily carry them wherever you need to be!

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